While the specifics of each engagement are different, these key tenets are a part of all Kinetic Growth Partners engagements:
Review existing customer intelligence.
Interview your team.
Jointly interview your customers.
Jointly interview market players.
Guide your team through evaluation of existing company strategy though a customer/market lens.
Facilitate brainstorming and prioritization with your team for customer-centered strategic initiatives.
Build out prioritized initiatives including:
Implement all plan elements
Measure & communicate
Adjust as necessary
Celebrate
When you’re ready to build your growth team (sales, marketing, and/or customer success), we help you build the foundation–so they can accelerate growth right out of the gates. This includes customer-centric role definition, goals & KPIs, compensation planning, playbook development, and templates to hard-code team processes.
We help you evolve your customer support cost center into a revenue-generating customer success powerhouse. 1.5x+ your net revenue retention from existing clients by designing and implementing a customer-centric service model focused on customer retention and growth. This includes imbedding customer-centric processes with a repeatable CS playbook and templates for each key milestone, customer-centric role definition, goals & KPIs, and compensation framework.
A structured approach to evaluate and improve your growth strategy. This includes defining market opportunities and target customers, and then designing your go-to-market strategy, goals, teams, and department-specific plans to achieve targeted growth. For organizations that need to develop or reinvent their growth strategy.
Specific deliverables related to aligning teams (role definition, goal setting, compensation/commission model development, employee training/development programs) or creating consistency and excellence in execution (sales process design, pricing model development, service model creation, customer segmentation, buyer persona development, sales or customer success playbook and template creation). For organizations that have an effective growth strategy but areas they need to add or refine.
Strategic guidance on any/all areas of growth strategy. For organizations that already have the growth team and resources in place to build and execute plans.
Strategic leadership, cross-functional coordination, and oversight of planning and execution. For organizations that have a growth team in place but don’t have the capacity for a full-time CGO.
Focused leadership to drive results in one functional area through planning, prioritization, templatization, and overseeing consistent execution. For organizations that do not have the capacity for a full-time leader of this specific functional growth team.
Contact us to discuss your specific challenges and how we might be able to partner together to solve them. We will work with you to develop a specific scope including milestones and deliverables.
Kinetic Growth Partners, LLC
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